Maintenance, Support & Hosting
Your website and software, looked after long after launch.
Ongoing support, updates, security monitoring and hosting for the systems we (or your previous team) built, with a real response-time commitment.
Talk to us about ongoing supportProactive monitoring
Uptime, performance and errors tracked continuously, so issues get caught before your customers notice.
Security updates handled
Dependencies, plugins and infrastructure patched on a regular schedule, not left until something breaks.
A real SLA
A defined response time for issues, instead of an inbox that goes quiet after launch.
Technologies we use
- Vercel / AWS
- Uptime & monitoring tools
- Automated backups
They built our website, then went further and built the ERP system that now runs our entire inventory and sales process, and they're still the first call whenever something needs attention.
What's included
- Hosting and infrastructure management, so you're not managing servers yourself.
- Security monitoring and regular updates to dependencies, plugins and server software.
- Bug fixes and small improvements as part of the retainer, not billed one-off every time.
- Uptime monitoring and automated backups, so a failure doesn't mean lost data.
- A defined SLA response time for issues, agreed upfront.
- A monthly health report covering uptime, performance and what was done.
Our process
- 01
Audit
We review your existing site or software, including code, hosting, security and performance, before taking it over.
- 02
Set up monitoring & SLA
Monitoring, backups and a defined response-time commitment are put in place from day one.
- 03
Ongoing support
Updates, fixes and small improvements are handled continuously under the agreed retainer.
- 04
Monthly review
A plain-language report on uptime, performance and what changed, every month.
Frequently asked questions
Do you only support systems you built, or can you take over an existing one?
We regularly take over sites and software built by other teams. The process starts with an audit so we understand what we're inheriting.
What's included in the SLA?
A defined response time for issues based on severity, agreed with you upfront before the retainer starts.
Is hosting included, or do we keep our own?
Either way works. We can manage hosting for you, or work within your existing hosting setup.
What counts as a 'small improvement' under the retainer?
Minor changes and fixes that don't require a new scoping conversation. Larger feature work is scoped and quoted separately.
How quickly can you respond to a critical issue?
Response times for critical issues are defined in the SLA and are faster than for routine requests. We'll agree on specifics based on your needs.
Pricing
This is a flat monthly retainer, scoped around the size of your site or software and the response time you need.
Tell us about your project.
Fill in the form and a member of our team will get back to you within one business day.
Book a free audit